Privacy, Terms & Support.

This policy explains how OurDreams AI ("we", "us", or "the Company") handles information when you use our mobile application ("the App"). We have written it in plain language because we genuinely want you to read it. If something here feels unclear, write to us at matevosyan.t@gmail.com and a person will reply.

This policy applies to the iOS and Android app published under bundle identifier com.ourdreamsai.chatrp.

01. Who we are

The App is operated by an independent studio of AI engineers and designers. The legal contact point for any privacy matter is matevosyan.t@gmail.com. All references to "we" in this document mean OurDreams AI.

02. The data we actually hold on you

The App does not require you to sign up. The first time you open it, our backend (Supabase) generates an anonymous identifier so we can keep your conversations and preferences in one place. Beyond that, we hold only what the App needs to function:

• Anonymous user ID — a random UUID with no link to your real identity, generated by Supabase Auth on first launch.
• Conversation history — the messages you exchange with AI characters, stored so chats can resume across sessions.
• Preferences — your selected language, the gender / style filters chosen during onboarding, your age confirmation flag, and your notification opt-in.
• Memories the AI extracts — short facts the App distils from your chats (e.g. "likes coffee", "works in design") so the conversation feels continuous. You can delete them by deleting your account.
• Push token — if you allow notifications, Firebase Cloud Messaging issues a token tied to your install of the App. We store it only to send you the notifications you opted into.
• Subscription status — whether you have an active Premium subscription, supplied by RevenueCat / Apple / Google. We never see your card details.
• Crash and diagnostic data — anonymised stack traces from Firebase Crashlytics so we can fix what breaks.
• Optional Google or Apple ID — only if you explicitly link an account from Profile, in which case we store the platform-issued user ID and the email Apple / Google passes us. Linking is opt-in and exists only to let you restore your chats on a new device.

03. The companies we share data with, and why

The App is small and we lean on infrastructure providers for the parts we do not run ourselves. Each of them processes your data on our instructions and for the limited purpose listed below.

• Supabase — hosts our database, file storage, and authentication. All conversation history and your anonymous identifier live here. EU region. Their policy.
• DeepSeek — generates the AI characters' replies. When you send a message, we pass it (and a window of recent messages) to DeepSeek so a response can be produced. DeepSeek processes the text but does not receive your user identifier.
• RevenueCat — manages our subscription receipts and tells us if your Premium is active. Their policy.
• Firebase (Google) — sends push notifications, records crashes, and counts anonymous usage events so we can see which features people use.
• Apple App Store / Google Play — handle the actual subscription payment. We never see your card; we only learn from the receipt whether the purchase succeeded.
• Google AdMob — shows ads to non-Premium users. AdMob may collect a device identifier subject to your operating system's tracking permission. You can turn personalised ads off in your OS settings.

We do not sell your data. We do not share it with advertisers beyond the AdMob integration above, and never for any purpose outside delivering the App.

04. About your conversations with the AI

The characters you chat with are artificial. They are not real people, and the App states this clearly during onboarding and in Profile settings. The text you type is sent to DeepSeek so a reply can be generated, and it is stored on our Supabase instance so the conversation can resume later. We do not human-review your chats in normal operation. If you submit a report via the chat menu, the reported message becomes visible to a small moderation queue.

05. How long we keep things

Your anonymous identifier and your data live with us until you delete your account, at which point both vanish from Supabase within a few seconds (cascading deletion across messages, conversations, memories, favourites, push tokens, and your profile row). Crash logs and aggregate usage events from Firebase are retained for up to 14 months on Google's defaults. Subscription receipts at Apple and Google are kept under their respective policies.

06. Children

The App is rated 17+. It enforces an age gate on first launch, and we will not knowingly hold data about anyone under 17. If you believe a minor has used the App, write to matevosyan.t@gmail.com and we will remove the relevant account.

07. Your rights — wherever you are

The App is built so that the most important privacy actions are available to everyone, not just to people in jurisdictions with strong privacy laws. You can:

• See your data — most of it is already visible to you inside the App.
• Correct your data — change preferences from Profile, or rewrite memories by deleting and re-establishing chats.
• Delete your account — Profile → Delete Account. Everything goes.
• Export your data — write to us at the email above; we will reply with a JSON dump within 30 days.
• Object to processing — disable notifications in Profile, decline ad personalisation in your OS, or stop using the App.

If you are in the European Union, the United Kingdom, or Switzerland, the GDPR applies. Our legal basis is contract (delivering the App you opened), legitimate interest (running and improving it safely), and consent (push notifications and ad personalisation, which you can withdraw). You can lodge a complaint with your local supervisory authority if we have not resolved your concern.

If you are a California resident, the CCPA / CPRA applies. We do not sell your personal information and have not done so in the past 12 months. You have the right to know, delete, correct, and limit. Use the contact email to exercise any of these rights.

08. International data transfers

The App uses providers in the EU and the United States. Where data leaves your region, our providers cover the transfer under the European Commission's Standard Contractual Clauses or an equivalent mechanism.

09. Security

All traffic between the App and our servers is encrypted with TLS. Data at rest in Supabase is encrypted using their managed Postgres infrastructure. Row-Level Security policies make sure your data is unreadable to anyone other than you and our backend. We cannot promise the impossible — no online service is perfectly safe — but we treat your chats as we would treat our own.

10. Changes to this policy

If we change anything material, we will update the "Last updated" date at the top of this section and, where the change is significant, push a notice inside the App.

11. Contact

Anything privacy-related, write to matevosyan.t@gmail.com. A real person reads that inbox.

These Terms set out the agreement between you and OurDreams AI regarding your use of our mobile application (the "App"). By opening the App, you agree to be bound by them. If you do not agree, do not use the App.

I. Who can use the App

The App is intended for people aged 17 or older. You confirm your age during onboarding. If you misrepresent your age or are below the threshold, you must stop using the App immediately. We may also terminate accounts where we have a reasonable belief the user is underage.

II. The AI Disclosure

Every character you meet inside the App is an artificial intelligence. They are software, not people. They do not have feelings, memories outside of what our system stores for you, professional credentials, or moral judgement. Nothing said by a character should be treated as medical, legal, financial, psychological, or safety advice. If you are in crisis, please contact a qualified human professional or an emergency service.

III. Your account and your data

The App uses an anonymous identifier created on first launch. You can optionally link a Google or Apple sign-in to restore your account on another device. You are responsible for keeping access to whichever device or linked account holds your profile.

IV. Subscriptions

The App offers an optional Premium subscription with three plans: Weekly, Monthly, and Annual. Pricing is shown inside the App in your local currency before you confirm purchase.

• Auto-renewal: Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before the period ends.
• Where to cancel: Subscriptions are billed by Apple or Google, not by us. To cancel, open your device's Settings → Account → Subscriptions (iOS) or Play Store → Subscriptions (Android), and turn off auto-renew for the App.
• Refunds: Refunds are governed by Apple's and Google's respective policies. We do not process payment directly and cannot issue refunds, but we will assist where possible.
• Free trials: If a free trial is offered, any unused portion is forfeited when you purchase a subscription.

V. Acceptable use

While using the App, you agree not to:

• Use the App for any unlawful purpose or to facilitate one;
• Submit content involving minors in any sexual, exploitative, or harmful context;
• Attempt to circumvent our content safeguards, reverse-engineer the App, or interfere with its infrastructure;
• Use any part of the App, including AI replies, to harass, defame, or threaten an identifiable real person;
• Resell, sublicense, or commercially exploit access to the App.

We may suspend or terminate access if we reasonably believe these rules have been broken.

VI. The content you send

The messages you write remain yours. By sending them through the App you grant us a limited, non-exclusive licence to process them solely to deliver the service — that is, to pass them to DeepSeek for a response and to store them so the conversation can continue. We do not publish your messages anywhere, nor do we train models on them.

VII. What we own

The App itself — including the character roster, written biographies, art direction, code, and brand — is owned by OurDreams AI. We grant you a personal, non-transferable, revocable licence to use the App for its intended purpose.

VIII. Disclaimers

The App is provided "as is" and "as available". We do not warrant that the AI will be accurate, that the App will be uninterrupted, or that any specific outcome will follow from using it. Anything that sounds like advice from a character is fiction.

IX. Limitation of liability

To the maximum extent permitted by law, OurDreams AI is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the App. Our aggregate liability for any direct claim is limited to the greater of (a) the amount you have paid us in the twelve months preceding the claim, or (b) twenty United States dollars (USD 20).

X. Indemnity

You agree to indemnify OurDreams AI against claims arising from your misuse of the App or breach of these Terms.

XI. Ending the agreement

You can stop the agreement at any time by deleting your account from Profile. We can terminate it if you breach these Terms, or if the App is discontinued, on reasonable notice.

XII. Changes

We may update these Terms occasionally. When we do, the "Last updated" date changes and a notice may appear inside the App. Continued use after a change means you accept the new version.

XIII. Governing law

These Terms are governed by the laws of the Republic of Armenia, without regard to conflict-of-laws principles. Any dispute that cannot be settled amicably will be brought before the competent courts of Yerevan, Armenia. Nothing here removes consumer rights you may hold under the mandatory laws of your country of residence.

XIV. Contact

Questions about these Terms go to matevosyan.t@gmail.com.

If something inside the App is misbehaving, charging you incorrectly, refusing to load, or making you uncomfortable — we want to hear about it. There is one human inbox and it is read every working day.

What to include in your message

The more of this you can share, the faster we can help:

• A short description of what happened, and what you expected to happen instead.
• The device you are using (e.g. iPhone 15 Pro, iOS 18.2, or Samsung Galaxy S24, Android 14).
• The App version, shown at the bottom of the Profile tab.
• Approximate time the issue happened, so we can match it against our logs.
• If it is a subscription or refund question, attach a screenshot of the App Store / Play Store receipt.
• If it is a moderation report, the chat menu's Report action is the fastest path — but you can also email us directly.

Account deletion

You can delete your account and everything attached to it from Profile → Delete Account inside the App. The deletion runs immediately and cascades across all of our systems. If for any reason the in-app delete fails, email matevosyan.t@gmail.com with the subject "Delete my account" and we will remove your profile manually within 7 days.

Press & partnerships

Same email, please prefix your subject with "Press" or "Partnership" so it is routed correctly.